Privacy Policy

Effective Date: April 17, 2025 · Last updated: October 24, 2026 · Relai.World Private Limited

At relai ("we", "our", or "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including through our website, calls, mobile applications, and AI-powered real estate advisory tools (collectively, the "Services").

1. Information We Collect

a. Information You Provide:

• Name, email address, phone number, and other contact details
• Property preferences, budget, and location interests
• Documents related to property buying or investment (if voluntarily submitted)

b. Information Collected Automatically:

• Device information (e.g., IP address, browser type, device type)
• Usage data (e.g., pages viewed, actions taken, interaction patterns)
• Location data (if permission is granted)

c. Third-Party Data:

• Data shared via integrations with social media or authentication platforms
• Property listings and market insights obtained from trusted partners and public real estate registries (e.g., RERA)

2. How We Use Your Information

• To deliver personalized property recommendations using AI tools
• To respond to inquiries and provide customer support
• To improve the performance, functionality, and user experience of our Services
• To communicate updates, promotions, or relevant property insights
• For legal, security, and compliance purposes

3. How We Share Your Information

• With trusted real estate developers and service partners for fulfilling your property requirements
• With financial institutions (only with consent) for home loan facilitation
• With legal and registration advisors (as part of our end-to-end support, if you opt for it)
• With advertising platforms such as Meta (Facebook and Instagram), to measure how our ads perform. If you reached us through a Meta ad form, we tell Meta how that enquiry progressed (for example, that you attended an expert call or that a purchase was completed, with Relai's fee for it), using Meta's own reference for your enquiry. We do not send Meta your name, your notes or anything you tell us on calls. If you have enquired with us, we may give Meta a scrambled (hashed) form of your phone number so that we can show you Relai ads that fit where you are in your home search, or stop showing you ads you no longer need, and to find people with similar interests. Meta uses it only for matching and deletes what does not match. To opt out, reply STOP on WhatsApp or write to connect@relai.world.
• As required by law, regulation, or legal process

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Analytics and Cookies

relai.world uses Google Analytics 4 (measurement ID G-W8FGQ110B9) to understand aggregate traffic patterns: which pages are visited, from where, and how people move through the site. The Google Analytics tag is linked to ourGoogle Ads account (AW-17229451271), which means the same tag also enables conversion tracking and remarketing pixels served bygoogletagmanager.com, google-analytics.com,googleadservices.com, doubleclick.net, andgoogle.com.

We also use the Meta Pixel (Facebook and Instagram), served fromconnect.facebook.net and facebook.com, to measure how our Meta ads perform and to show relai ads to people who visited the site. It records the pages you view (including which project or locality page) and when you send an enquiry through one of our forms. When you send an enquiry, our server also tells Meta about it directly, with the same reference so Meta counts it once, together with your browser's IP address, browser type and Meta's own browser identifiers. We do not send Meta your name, phone number, email or what you wrote in the form. These Google and Meta tags are the only analytics or advertising trackers on this site.

What's collected: pageview URLs, referrer, approximate location (city-level, from IP), device / browser / OS, and interactions Google Analytics measures automatically (scroll depth, outbound clicks, file downloads, form starts). No name, email, or phone number is sent to Google. Those are only ever collected on our own forms and are handled separately (see sections 1 and 2 above).

Your choice. On your first visit you see a bottom-of-page banner with two options: "OK, got it" (analytics continues, our default) and "Opt out" (analytics stops for you). Your choice is remembered in a first-party relai_consent cookie on your browser for one year. You can change it any time via the "Cookie preferences" link in the footer. Clicking that brings the banner back and lets you pick again.

Cookies set: our own relai_consent (your choice, 1 year), Google's _ga / _ga_* (visitor and session identifiers, up to 2 years) and Meta's _fbp / _fbc (browser and ad-click identifiers, up to 90 days), set only when analytics is not opted out. Opting out also tells Google's Consent Mode and the Meta Pixel to stop dropping these cookies and to stop sending your data through any of the hosts listed above.

For details on how Google handles this data, seeGoogle's Privacy PolicyandGoogle Analytics data handling.

6. Your Choices and Rights

You can request data deletion or limitation of data processing by contacting us.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" at the top of this page or through other appropriate means.

9. Electronic Communication

When you visit our website or voluntarily send e-mails to us, you are communicating with us electronically. We will keep a record of this information so that we can respond to you periodically. We only collect information from you when you register on our website or fill out a form. Also, when filling out a form on our website, you may be asked to enter your: Name, E-mail address, or Phone / Mobile Number. You may, however, visit our website anonymously.

By communicating with us and submitting your personal information and contact details, you consent to receive communication from us through Email, SMS, Call, WhatsApp or any other communication medium, even if your number has DND activated on it. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at:
Relai.World Private Limited
Relai.World Private Limited, # Unit 5/2, 5th Floor, G Square Building, Raidurg, Gachibowli, Hyd - 500032, India
Email: connect@relai.world